Return & Refund Policy

Hasmirah – Return & Refund Policy

At Hasmirah, we take pride in offering high-quality customized jewellery designed specially for you. Since each piece is made to order, we kindly ask you to read our Return & Refund Policy carefully before making a purchase.

1. No Returns on Customized Items

As all our jewellery items are custom-made according to customer specifications (names, designs, sizes), we do not accept returns unless the item is damaged or incorrect.

2. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with the following:

• Clear photos of the item

• Order number

• Description of the issue

Once we verify the issue, we will either:

• Replace the item free of cost, or

• Offer a partial/full refund, depending on the situation.

3. Cancellation Policy

Orders can only be cancelled within 12 hours of placing the order. After that, the item goes into production and cannot be cancelled or changed.

4. Refunds (if applicable)

Refunds will only be issued if:

• The product is defective or not as described

• We are unable to deliver due to unforeseen circumstances

Refunds will be processed to your original method of payment within 7–10 business days.

5. Contact Us

If you have any questions about your order, feel free to reach us at:

📧 Email: hasmirahofficial@gmail.com